Relationship Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

THE DETAILS

Job Code:

11910

Grade:

16H

Status:

Non-exempt

POSITION AND PURPOSE

Relationship Manager is an engaged, goal-oriented, and proactive individual who has a passion for building trust and deepening relationship with members. Be a dedicated relationship platform person to assessing and attending to members' financial needs, educating members on available deposit and loan products and services, and recommending solutions based on each members' unique goals and needs. Develop collaborative partnership with specialists within the organization to refer members to right experts when needed. Provide members highest level of service available in efficient and courteous manner.

WHO WE ARE

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE

You are a relationship-focused financial services professional who is passionate about helping members achieve their financial goals. You excel at building trust, identifying needs, and recommending tailored solutions across deposit, lending, and digital banking products. With strong communication and relationship-building skills, you collaborate with internal specialists, provide exceptional service, and proactively deepen member relationships while supporting branch success and compliance standards.

THE WORK

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Proactively identifies opportunities to help members relative to Golden 1 product or services offerings by completing needs-based assessment to fit the unique needs of each member.

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Generate new membership and acquire new assets, both from existing member base and new member acquisitions.

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Lead proactive outreach calling initiatives to be able to articulate how Golden 1 products and services can address members financial needs and priorities.

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Be a main dedicated platform support for appointment services and walk-in requests to provide exceptional member experience.

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Partner with internal specialists in Home Loans, Business Services, and Investment Services to provide interdisciplinary expertise to members when needed and submit referrals via Service Hub.

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Provide MSS IIs and IIIs with coaching and guidance on products and special promotions, how to identify members needs while doing transactions, and providing appropriate referrals.

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Process consumer loan applications and completes the fulfillment of loan when appropriate.

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Opens consumer and business deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs to ensure members are provided with meaningful financial solutions.

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Notarizes member documents (certification of trust, etc.)

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Collect medallion stamp request information and sends to MSS IV or above for approval.

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Maintain through understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.

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May be required to take the lead for open and closing responsibilities in the absence of MSS IV and above.

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Activates alarm.

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Ensures confidentiality of all member and credit union information.

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Develops coaching and leadership skills by observation and training courses.

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Offer members advice and guidance on available digital and self-serve channels with goal of making managing accounts easy, simple, and fast.

QUALIFICATIONS

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H.S. Diploma or General Education Degree (GED) required

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Bachelor’s Degree preferred

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3+ years prior experience in a banker role at another financial institution or customer relationship building role preferred

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2+ years as a Member Service Specialist II or teller role at Golden 1 or another financial institution preferred

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Functional:

* Excellent oral and written communication skills. Advanced knowledge in the following areas: Federal Rules and Regulations as applied to credit unions, G1 products (consultative), deposit fulfillment (with Subshares) and Fulfillment, Deposit Services, Lending Services, employee handbook, Knowledge Base (G1 policies and procedures), cash handling, teamwork, and customer service.

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Technical:

* Basic knowledge in the following systems/applications: Microsoft Office (Word, Excel, Outlook and PowerPoint), eFunds, Bridger, Card @ Once, EnAct (referrals, uncovering opportunities and reviewing balances), ECM, Springboard, DSUI / TNav, Wire Exchange, SBO, HRIS (ADP), Concur, Relationship Manager.

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Proficient adding profiles and updating tasks, activities and notes in EnAct. Proficient in Maestro and LPQ.

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Certified Notary Public, if required for specific branch required

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Attainment of the Financial Education Instructor certification is mandatory for this role and must be achieved within 6 months of the start date required

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Takes Initiative - Owns tasks and responsibilities 

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Delivers Results with Agility - Meets deadlines and adapts

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Collaborates Across Teams - Works well within the team Solves Problems Proactively

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Handles day-to-day challenges Builds Trust and Credibility - Demonstrates reliability 

ORGANIZATIONAL CONTACTS AND RELATIONSHIPS

INTERNAL:

Participates in team meetings. Frequent routine and complex verbal and written communication with the following departments: Branch Network, Home Loan Reps, IT Help Desk, Deposit Account Servicing, Financial Advisors, Member Development Officers, Call Center (MSCC), Fraud Management, MSSI Training, Loan Processing and Underwriting. Internal conversations are more research focused (e.g., fraud avoidance and account research)

EXTERNAL:

Frequent transaction related interactions and consultative conversations with members. Follows-up and initiates conversation with potential members identified at marketing and table events. May be required to sign-in outside vendors and visitors as needed.

WORKING CONDITIONS

Work time includes weekend and after-hours time, based on organizational needs. This position works in-office where working conditions, lighting, temperature, audio, and workspace are all sufficient.

PHYSICAL REQUIREMENTS

Work requires the ability to constantly operate a computer and the ability to read, type, and communicate. Work may require the ability to move work-related supplies weighing up to 10-15 pounds.

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

DECLARATION/ACKNOWLEDGEMENT

This job description outlines the essential functions and physical/mental requirements necessary to perform this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.