Business Systems Analyst I

J  o  b    D  e  s  c  r  i  p  t  i  o  n

THE DETAILS

Job Code:

11137

Grade:

17S

Status:

Exempt

POSITION AND PURPOSE

The Business Systems Analyst I role is responsible for engaging with various business units to translate business needs into quality software solutions and assists in the design, development, and implementation of identified solutions following Agile Software development practices. This also includes the operational support for small to medium sized managed enterprise-wide software solutions. In partnership with the software vendors and business units, the analyst will work to maximize opportunities to use technology to improve products, services, and/or business processes. A foundational understanding of the Credit Union's enterprise-wide software solutions is required.

WHO WE ARE

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE

You enjoy translating business needs into effective technology solutions that improve processes and user experiences. Working with stakeholders to define requirements, support software implementations, and resolve operational challenges allows you to combine analytical thinking with technical problem-solving. Your ability to bridge business and technology teams helps create solutions that deliver meaningful results.

THE WORK

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Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes.

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Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings.

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Provide high-quality analytical system solutions for key stakeholders.

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Identifies software functional gaps and opportunities of improvement.

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Collaborates with product owners to create product backlog by using Agile practices.

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Creates user stories with relevant acceptance criteria.

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Participates with the implementation of projects as technical subject matter expert from beginning to completion.
Delivery Focus:

• 80% Project support
• 20% Department process improvement

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Participate in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective and reviews.

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Supports Agile practices and encourages the improvement of service.

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Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools.

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Provide Tier 1 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for small to medium sized Enterprise-wide managed software solutions.
Operations Focus:

• 80% Tickets and operational support requests
• 20% Manage and support software upgrades

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Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management.

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Manage administrative functions such as, but not limited to customizations of forms, fields, reports and create saved searches, dashboards, workflows, role-based access management and reporting support.

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Effectively work to resolve business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation.

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Keep application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear communication.

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Collaborate and coordinate with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up.

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Establish and maintain strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions.

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Participate in on-call support for critical response to after hour application impairments or major outages as needed.

QUALIFICATIONS

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Associate’s Degree in Information Technology, Project Management or Business Administration required

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Bachelor’s Degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred

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Equivalent work experience may be considered in lieu of a 2-year degree required

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5+ years in financial or health services, including technical business analysis, product development and process improvement required

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Experience working in an Agile environment or Azure eco system (DevOps) strongly desired preferred

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Knowledge of commonly used financial industry concepts, practices, and guidelines.

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Knowledge of existing Credit Union products, services and overall operational guidelines, especially as it relates to various delivery channels.

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Excellent oral communication, presentation and technical writing skills.

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Strong research, technical analysis, planning and organizational skills.

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Ability to use logical reasoning when interpreting facts.

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Experience with medium to large enterprise software systems, as well as the ability to learn new systems quickly.

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Ability to analyze and document complex technical business processes.

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Ability to make observations, examinations, evaluations and recommendations.

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Ability to execute projects and direct team members to implement system upgrades and enhancements.

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Strong PC skills.

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None required

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Takes Initiative - Owns tasks and responsibilities 

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Delivers Results with Agility - Meets deadlines and adapts

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Collaborates Across Teams - Works well within the team Solves Problems Proactively

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Handles day-to-day challenges Builds Trust and Credibility - Demonstrates reliability 

ORGANIZATIONAL CONTACTS AND RELATIONSHIPS

INTERNAL:

All Credit Union Staff

EXTERNAL:

Vendors, suppliers, government agencies, other industry associations and peers at other financial institutions.

WORKING CONDITIONS

Work time includes weekend and after-hours time, based on organizational needs. This position works in-office where working conditions, lighting, temperature, audio, and workspace are all sufficient.

PHYSICAL REQUIREMENTS

Work requires the ability to constantly operate a computer and the ability to read, type, and communicate. Work may require the ability to move work-related supplies weighing up to 10-15 pounds.

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

DECLARATION/ACKNOWLEDGEMENT

This job description outlines the essential functions and physical/mental requirements necessary to perform this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.