Senior Business Systems Analyst

J  o  b    D  e  s  c  r  i  p  t  i  o  n

THE DETAILS

Job Code:

11165

Grade:

20S

Status:

Exempt

POSITION AND PURPOSE

The Senior Business Systems Analyst role is responsible for engaging with various business units to translate complex business needs into quality software solutions and assists in the design, development, and implementation of identified solutions following Agile Software development practices. This also includes the operational support for all managed enterprise-wide software solutions. In partnership with the software vendors and business units, the senior analyst will work to maximize opportunities to use technology to improve products, services, and/or business processes. An advanced understanding of the Credit Union's enterprise-wide software solutions is required.

WHO WE ARE

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE

You are a results-driven Senior Business Systems Analyst with expertise in translating complex business needs into innovative technology solutions. You excel at partnering with stakeholders, leading Agile initiatives, and managing enterprise-wide software solutions from requirements gathering through implementation and support.

With strong analytical, problem-solving, and communication skills, you drive process improvements, optimize system functionality, and serve as a trusted technical advisor who delivers high-quality solutions that enhance operational efficiency and business performance.

THE WORK

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Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes.

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Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings.

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Provide high-quality analytical system solutions for key stakeholders.

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Proactively identifies software functional gaps and opportunities of improvement.

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Collaborates with product owners to create product backlog by using Agile practices.

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Creates user stories with relevant acceptance criteria.

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Leads or participates with the implementation of complex projects as technical subject matter expert from beginning to completion.

• Delivery Focus:
• 10% Training and mentoring BSA I
• 70% Project Support
• 20% Department process improvement

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Participate in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective and reviews.

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Supports Agile practices and leads the improvement of service.

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Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools.

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Provide Tier 3 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise-wide managed software solutions.

• Operations Focus:
• 10% Training and mentoring BSA I and BSA II
• 20% Tickets and operational support requests
• 70% Manage and support software upgrades

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Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management.

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Manage administrative functions such as, but not limited to customizations of intricate forms, fields, reports and create saved searches, dashboards, workflows, role-based access management and reporting support.

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Effectively work to resolve complex business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation.

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Keep application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear and proactive communication.

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Collaborate and coordinate with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up.

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Establish and maintain strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions.

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Participate in on-call support for critical response to after hour application impairments or major outages as needed.

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Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations.

QUALIFICATIONS

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Bachelor’s Degree in Information Technology, Project Management or Business Administration required

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Bachelor’s Degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred

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Equivalent work experience may be considered in lieu of a 4-year degree

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7+ years experience in financial or health services, including technical business analysis, product development and process improvement required

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Experience working in an Agile environment or Azure eco system (DevOps) strongly preferred

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Knowledge of commonly used financial industry concepts, practices, and guidelines.

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Knowledge of existing Credit Union products, services, and overall operational guidelines, especially as it relates to various delivery channels.

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Excellent oral communication, presentation, and technical writing skills.

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Strong research, technical analysis, planning and organizational skills.

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Ability to use logical reasoning when interpreting facts.

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Experience with small to medium enterprise software systems, as well as the ability to learn new systems quickly.

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Ability to analyze and document technical business processes.

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Ability to make observations, examinations, evaluations, and recommendations.

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Ability to participate on projects and assist team members to implement system upgrades and enhancements.

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Strong PC skills.

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None required

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Solves Problems Proactively - Tackles complex issues independently

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Innovates and Applies Insights - Suggests improvements

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Delivers Results with Agility - Maintains quality during change 

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Collaborates Across Teams - Works effectively with peers 

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Influences and Persuades - Shares expertise to guide others 

ORGANIZATIONAL CONTACTS AND RELATIONSHIPS

INTERNAL:

All Credit Union Staff

EXTERNAL:

Vendors, suppliers, government agencies, other industry associations and peers at other financial institutions.

WORKING CONDITIONS

Work time includes weekend and after-hours time, based on organizational needs. This position works in-office where working conditions, lighting, temperature, audio, and workspace are all sufficient.

PHYSICAL REQUIREMENTS

Work requires the ability to constantly operate a computer and the ability to read, type, and communicate. Work may require the ability to move work-related supplies weighing up to 10-15 pounds.

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

DECLARATION/ACKNOWLEDGEMENT

This job description outlines the essential functions and physical/mental requirements necessary to perform this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.