Director - Enterprise Communications

J  o  b    D  e  s  c  r  i  p  t  i  o  n

THE DETAILS

Job Code:

11204

Grade:

30S

Status:

Exempt

POSITION AND PURPOSE

The Director of Enterprise Communications champions Golden 1's Mission, Vision, and culture. This role oversees strategies and activities that strengthen the employee experience, connect people to Golden 1's purpose, engage them in achieving our Strategic Goals, and build excitement for the social and community impact we create for our members and the communities we serve. With visibility across enterprise-wide initiatives, this position leads a team that partners with key stakeholders as business advisors and leverages traditional and multimedia internal communications channels.

This position requires proactive engagement and cross-functional collaboration to develop and execute strategic communications programs. The leader inspires and guides the team through strong mentorship, clear direction, and effective conflict resolution.

The Director also evaluates insights and learnings to establish benchmarks, maximize return on objectives, and recommend improvements and innovations through constructive, ongoing dialogue with senior leadership and cross-functional colleagues.

WHO WE ARE

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE

You are a warm, thoughtful communications leader who can turn complex details into clear, compelling stories that contribute to a positive employee experience – helping people feel informed, connected, and part of something meaningful. You bring creativity, sound judgment, and a genuine commitment to Golden 1’s purpose of helping members, employees, and communities thrive.

The ideal candidate is a strong writer, skilled editor, trusted advisor, and people-first leader who balances big-picture strategy with the details that keep work moving. You build trusted relationships across teams, listen actively to understand needs and perspectives, stay nimble as priorities evolve, bring calm and clarity to change, calibrate messages and channels based on audience needs, help leaders find the right approach, and welcome feedback as a way to make communications stronger.

THE WORK

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Serve on the department leadership team and partner across functions to develop and execute an integrated enterprise communications strategy.

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Develop, manage, and evaluate communications strategies that advance Golden 1’s Mission, Vision, culture, and strategic priorities.

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Establish and track measures that connect enterprise communications efforts to employee engagement and organizational performance.

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Represent the employee voice to leadership and reflect employee needs in communications planning and messaging.

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Support the VP, Enterprise Communications, in advising executive and senior leaders on communication needs, internal presence, and messages that support project and business goals.

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Maintain visibility across enterprise initiatives to identify opportunities to leverage, improve, and innovate internal communications.

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Partner with peers to develop strategies and execute communications for HR and Learning & Organizational Development programs.

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Oversee and optimize employee communications across traditional and multimedia channels to keep employees informed and engaged.

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Develop and execute communications that reinforce Golden 1’s culture and Core Values.

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Provide sound counsel to executive and senior leaders during change, crisis, and enterprise-wide initiatives.

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Manage intranet content and ensure materials align with enterprise priorities and communication strategy.

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Prioritize communication requests, meet deadlines, and ensure accuracy, consistency, and quality.

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Support the VP, Enterprise Communications, with annual and ongoing strategy, budgeting, planning, coordination, and program implementation.

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Develop and manage relationships with external vendors.

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Maintain knowledge of applicable state and federal credit union regulations, including Bank Secrecy Act and anti-money laundering requirements relevant to the role.

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Perform other duties as assigned.

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Understand regulatory requirements and role-related risks; maintain controls that support the Credit Union’s risk appetite, operational integrity, and compliance obligations.

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Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations.

QUALIFICATIONS

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Bachelor’s Degree in communications, journalism, public relations, or a related field required

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10+ years of experience in communications, marketing, and/or corporate affairs, with demonstrated success developing and managing communications programs required

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Demonstrated expertise in building trusted partnerships, relationships, and teams across the organization. required

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Skilled in developing and executing communications campaigns, programs, and change communications strategies. required

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5+ years of direct management and/or supervisory experience and enterprise-minded strategic planning experience required

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Knowledge of corporate communications practices and trends.

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Strong work ethic with a passion to advocate and serve internal audiences.

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Detail-oriented, with strong leadership, project management, and organizational skills.

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Strong writing skills.

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Self-starter attitude and can work independently and as part of a larger team.

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Excellent interpersonal, communication, and analytical skills.

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Ability to multi-task in a fast-paced environment.

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Proficient in Microsoft Office applications.

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Ability to travel for business, as needed required

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Strategic Alignment - Translates vision into actionable plans 

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Builds Strategic Partnerships - Fosters cross-functional collaboration 

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Influences & persuades - Gains buy-in for initiatives 

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Delivers Results with Adaptability - Executes effectively through change

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Cultivates Innovation and Decision Quality 

ORGANIZATIONAL CONTACTS AND RELATIONSHIPS

INTERNAL:

All levels of staff and management

EXTERNAL:

Members, Potential Members, Potential Employees, Vendors, Community Leaders, 3rd party vendors, and other credit union representatives.

WORKING CONDITIONS

Work time includes weekend and after-hours time, based on organizational needs. This position works in-office where working conditions, lighting, temperature, audio, and workspace are all sufficient.

PHYSICAL REQUIREMENTS

Work requires the ability to constantly operate a computer and the ability to read, type, and communicate. Work may require the ability to move work-related supplies weighing up to 10-15 pounds.

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

DECLARATION/ACKNOWLEDGEMENT

This job description outlines the essential functions and physical/mental requirements necessary to perform this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.