Enterprise Communications Specialist II

J  o  b    D  e  s  c  r  i  p  t  i  o  n

THE DETAILS

Job Code:

11240

Grade:

22S

Status:

Exempt

POSITION AND PURPOSE

The Enterprise Communications Specialist II plays a key role in planning, creating, and delivering effective internal communications that support organizational priorities and employee engagement. This role is primarily aligned to supporting a range of Human Resources disciplines, including Benefits, Payroll, Time and Absence, Talent Acquisition, Learning and Development, and Performance Management.

In this role, you'll translate complex people related topics into clear, employee centered communications, support change initiatives, and help ensure employees have timely, accurate information that builds understanding, trust, and engagement. You'll work independently on assignments, collaborate closely with subject matter experts, and contribute strategic insight to communications planning and execution.

WHO WE ARE

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE

You’re a strategic, employee focused communicator who knows how to turn complex ideas into clear, engaging messages. You partner easily with leaders and teams, lead communications from planning through execution, and adapt content to fit the audience and channel. You’re organized, data informed, and comfortable managing multiple priorities with minimal oversight. You collaborate well, offer sound communications guidance, and are always looking for ways to improve clarity, engagement, and how work gets done.

THE WORK

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Strategic communications support

1. Partner with business units to understand objectives and recommend appropriate communications, messaging, methods, timing, and channels.
2. Lead internal communications planning, multi-media campaigns, change initiatives, and operational communications from planning through execution.
3. Adapt messaging and formats based on audience needs and channel best practices.
4. Identify opportunities to improve clarity, engagement, or efficiency across communication channels and tactics.

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Content development and delivery

1. Write, edit, and manage a range of internal communications including emails, intranet content, social media posts, video scripts, announcements, presentations, and talking points.
2. Translate complex, technical, or ambiguous information into clear, employee centered messaging.
3. Ensure content aligns with brand, voice, tone, and style guidelines.
4. Manage content calendars, deadlines, and approval workflows with minimal oversight.

•

Data, insights, and optimization

1. Use engagement data and feedback to evaluate communication effectiveness.
2. Contribute to reporting and analysis for internal communications channels.
3. Recommend adjustments based on results and insights.

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Collaboration and influence

1. Build strong working relationships with internal partners and stakeholders.
2. Provide consultation and guidance on internal communications best practices.
3. Support and review content developed by junior team members, as appropriate.
4. Contribute ideas that improve processes, tools, or ways of working.

•

Other duties as assigned.

QUALIFICATIONS

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Bachelor’s Degree or higher from an accredited university with a preferred focus in English, marketing, communications or equivalent combination of education and professional experience required

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8+ years of communications experience, preferably in a financial services company required

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3+ years Supporting Human Resources communications, including HR programs, initiatives, and business processes required

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Energetic, enthusiastic, committed, and creative individual who demonstrates initiative.

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Excellent writing and communications skills with an ability to integrate strategic messages and target an audience appropriately.

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Proficiency in Microsoft Office suite (Teams, Word, Excel, PPT, SharePoint, etc.) required.

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Graphic design skills a plus.

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Ability to partner with people across all teams and levels in a professional and friendly manner.

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Ability to work with remote teams to foster a cohesive and creative work environment.

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Demonstrated attention to detail with sound analytical skills.

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Ability to manage time and prioritize competing priorities.

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Ability to work quickly and efficiently in a fast-paced environment.

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A valid California Driver’s License is required

ORGANIZATIONAL CONTACTS AND RELATIONSHIPS

INTERNAL:

All levels of staff

EXTERNAL:

3rd party vendors, other credit union representatives

WORKING CONDITIONS

Work time includes weekend and after-hours time, based on organizational needs. This position works in-office where working conditions, lighting, temperature, audio, and workspace are all sufficient.

PHYSICAL REQUIREMENTS

Work requires the ability to constantly operate a computer and the ability to read, type, and communicate. Work may require the ability to move work-related supplies weighing up to 10-15 pounds.

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

DECLARATION/ACKNOWLEDGEMENT

This job description outlines the essential functions and physical/mental requirements necessary to perform this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.