Mgr - Systems and Controls Specialist

J  o  b    D  e  s  c  r  i  p  t  i  o  n

THE DETAILS

Job Code:

11345

Grade:

27S

Status:

Exempt

POSITION AND PURPOSE

Under the direction of the SVP-CAE, responsible for managing a team of specialists dedicated to planning, coordinating, and executing audit consultations, control investigations, and root cause analysis reviews, including operations, applications, operating systems, database systems, host systems (teller platform), PC security systems, network systems, and telecommunications. This includes working with information technology and business operations management to collaborate on observations and make recommendations to strengthen controls, improve processes, and enhance operations through automation and technology. The Manager – Systems & Controls Specialist is responsible for drafting and reviewing reports with observations, making recommendations to the Credit Union's senior leadership team, and reviewing documentation of work performed. Leads the budgeting, planning and performance of assigned reviews for the Systems & Controls Specialists to provide all levels of management and the Audit Committee with independent analysis, evaluations, and recommendations. Works closely with the Audit Services management team to collaborate on related engagements, issue tracking, and KPI reporting.

WHO WE ARE

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE

You are a strategic and collaborative audit leader with a strong understanding of technology, risk management, and internal controls. You excel at leading teams, building trusted relationships, and delivering insightful recommendations that strengthen controls, improve processes, and drive operational excellence. With a commitment to continuous improvement, innovation, and regulatory compliance, you effectively balance risk oversight with business partnership to support organizational success.

THE WORK

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Manage, schedule, train, develop, and lead the Systems & Controls Specialist team. Provide regular feedback and timely performance appraisals with input from the SVP-CAE.

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Oversee and direct the establishment of engagement objectives and scope, budgets, and reporting timelines. Review risks, controls, root cause documentation, work papers, and all project outcomes, findings, recommendations, and deliverables.

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Ensure completeness, accuracy, and quality of all project deliverables. Facilitate effective communication and coordination with the Credit Union’s senior leadership and management teams and the SVP-CAE, including timely communication of issues through proper escalation channels.

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Maintain thorough understanding of state and federal laws and regulations related to credit union compliance, including protection of member data and information and all consumer financial protection regulations.

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Utilize metrics to monitor timely completion of audits within reasonable budget parameters, and goals. Provide timely reporting on relevant department and team KPIs and goals to the SVP-CAE.

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Oversee the identification and vetting of issues, including the development of value-add recommendations incorporating the use of technology and automation to help drive organization effectiveness and innovation.

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Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision, and core values.

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Lead the preparation and oversight of department reports prepared for the Board of Directors Audit and Compliance Committee related material.

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Provide consultation services on an advisory basis to assist in ensuring that adequate controls are designed into processes and procedures during development.

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Seek to continuously improve Audit Services processes to improve efficiencies and effectiveness. Seek input and ideas from staff to achieve this objective.

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Oversee and ensure the use of analytics and automated auditing techniques throughout the scope of projects performed under your supervision.

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Manage Audit Services support of external specialists and other third parties assisting with reviews and engagements assigned to your team.

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Participate in fraud and special investigations as necessary, including privileged reviews at the request and direction of General Counsel.

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Develop and build lasting client relationships.

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Provide assistance and training to other team members.

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Perform all other duties as requested by the SVP-CAE.

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Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations.

QUALIFICATIONS

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Bachelor’s Degree in relevant field of study, such as Information Technology, Information Systems, Accounting, Audit, or other analytical fields required

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7+ years of controls and/or IT Controls experience, or other auditing work within a financial institution, or equivalent combination of education and experience required

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7+ years as an internal controls professional, internal auditor, or external auditor with controls experience required

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3+ years of experience leading auditor advisory teams required

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Management, training, communication, presentation, and talent acquisition skills required. Knowledge and/or practical experience with common internal control frameworks such as COSO and COBIT. Experience with general computer controls (change management, incident management, disaster recovery, information integrity, capacity planning, security administration, vendor management, etc.), firewalls, intrusion detection preferred. Familiarity with PCI compliance requirements a plus. Familiarity with FFIEC practices, IT systems acquisition, Project Management, computerized information systems and applications, administrative and IT systems controls, computer operations, PC hardware, PC software, audit software (including CCH TeamMate), electronic banking equipment. Strong skills in Microsoft Office, email, Visio, etc.

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Professional Certification in related field is required

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Certified Internal Systems Auditor (CISA) required

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Certified Information System Security Professional (CISSP) required

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Certified Internal Auditor (CIA) required

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Certified Professional Accountant (CPA) required

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Drives for Results - Ensures team meets goals 

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Collaborates Across Teams - Promotes inclusion and teamwork 

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Builds Trust and Credibility - Earns confidence through integrity

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Develops Others Through Feedback - Supports employee growth 

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Takes Initiative - Owns outcomes Builds

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Strategic Partnerships - Connects across functions

ORGANIZATIONAL CONTACTS AND RELATIONSHIPS

INTERNAL:

All levels of management and staff, and Audit Committee.

EXTERNAL:

External vendors and specialists.

WORKING CONDITIONS

Work time includes weekend and after-hours time, based on organizational needs. This position works in-office where working conditions, lighting, temperature, audio, and workspace are all sufficient.

PHYSICAL REQUIREMENTS

Work requires the ability to constantly operate a computer and the ability to read, type, and communicate. Work may require the ability to move work-related supplies weighing up to 10-15 pounds.

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

DECLARATION/ACKNOWLEDGEMENT

This job description outlines the essential functions and physical/mental requirements necessary to perform this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.