Sup - Asset Protection and Recovery

J  o  b    D  e  s  c  r  i  p  t  i  o  n

THE DETAILS

Job Code:

11490

Grade:

22S

Status:

Exempt

POSITION AND PURPOSE

Assists the Asset Protection and Recovery Manager in all aspects of department operations to ensure the financial well-being of our credit union and its members. As part of our growth strategy, we are seeking a highly experienced and strategic Supervisor of Asset Protection and Recovery to oversee Third-Party Collections, Bankruptcy, Litigation, Foreclosures, Subordinations, and Settlements.

The Supervisor of Asset Protection and Recovery will be a key leader responsible for managing and optimizing the credit union's efforts in asset protection, collections, and recovery. This role demands a seasoned professional with a deep understanding of collections, bankruptcy, settlements, foreclosures, subordinations, and third-party collection oversight.

WHO WE ARE

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE

You are committed to protecting organizational assets while helping members navigate challenging financial situations. Managing recovery strategies, overseeing complex collections activities, and developing high-performing teams allow you to combine sound judgment with strong leadership. Your ability to balance risk management and member relationships helps drive successful outcomes.

THE WORK

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Team Leadership

• Lead and manage a team of Specialists ensuring they are well equipped to handle third-party collections, foreclosures, bankruptcy proceedings, legal suits, subordinations, and settlements. Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision, and core values. Responsible for employee evaluations, disciplinary actions, training new employees, as well as ongoing training of established employees.

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Collections and Recovery Strategy

• Develop and implement comprehensive collections and recovery strategies to minimize losses and maximize asset recovery. Collaborate with legal and compliance to ensure adherence to regulatory requirements. Assist Management in preparing monthly reports, month end statistics, and audits for Senior Management.

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Third Party Relationship Management

• Oversee relationships with third-party collection agencies, legal partners, trustee company, and other service providers.

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Bankruptcy, Legal, and Foreclosure Management

• Stay abreast of changes in bankruptcy laws and regulations to adapt strategies accordingly. Manager foreclosure process, up to and including Real Estate Owned (REO) marketing, maintenance, and liquidation, in accordance with applicable laws and credit union policies. Review and approve attorney referral accounts for civil action and represent Golden 1 during legal proceedings.

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Settlement Negotiations

• Oversee and lead negotiations with members to reach settlements on outstanding debts while balancing the interest of the credit union and fostering positive member relations.

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Perform other duties as assigned.

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Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations.

QUALIFICATIONS

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Bachelor’s Degree in business, finance, or related field required

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Equivalent job experience within a financial institution will also be considered

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5+ years in asset protection, collections, or a related role within the financial industry required

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2+ years of supervisory experience required

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In depth knowledge of bankruptcy, litigation, third-party collections, foreclosures, and settlement processes. Strong leadership skills and a proven ability to manage and motivate a team. Excellent communication/negotiation skills and an understanding of relevant laws and regulations governing asset protection in the financial sector.

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None required

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Accountable for Results - oversees daily performance 

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Delivers results with agility - adjusts workflows quickly

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Collaborates across Teams - encourages teamwork Builds trust and credibility - maintains fairness and reliability 

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Develops others through feedback - coaches jr team members Solves problems proactively - removes barriers for success 

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Communicates with clarity - provides clear direction

ORGANIZATIONAL CONTACTS AND RELATIONSHIPS

INTERNAL:

Member Care, Consumer Loan Servicing, Lending, Member Service, Branch Staff, Dealer Services, Card Operations Electronic Services and Records Management

EXTERNAL:

Members, legal counsel peers in financial institutions, law enforcement agencies, repossession firms, judicial departments credit reporting and third-party collection and credit reporting agencies.

WORKING CONDITIONS

Work time includes weekend and after-hours time, based on organizational needs. This position works in-office where working conditions, lighting, temperature, audio, and workspace are all sufficient.

PHYSICAL REQUIREMENTS

Work requires the ability to constantly operate a computer and the ability to read, type, and communicate. Work may require the ability to move work-related supplies weighing up to 10-15 pounds.

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

DECLARATION/ACKNOWLEDGEMENT

This job description outlines the essential functions and physical/mental requirements necessary to perform this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.