Sr Learning Professional

J  o  b    D  e  s  c  r  i  p  t  i  o  n

THE DETAILS

Job Code:

11533

Grade:

23S

Status:

Exempt

POSITION AND PURPOSE

The Senior Learning Professional plays a pivotal role in designing and developing advanced learning programs and materials that align with organizational objectives and goals. They manage the entire lifecycle of learning programs, ensuring their effectiveness from consultation, design, development, delivery to evaluation. Collaborating with HR and business leaders, the Senior Learning Professional will identify and diagnose business needs, delivering solutions that meet organizational requirements. This role is a key part in translating long-term organizational capability requirements into the career development planning process.

WHO WE ARE

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE

You are dedicated to building learning experiences that help employees grow, adapt, and succeed. Designing innovative development programs, analyzing organizational needs, and leveraging modern learning technologies allow you to combine creativity with strategic thinking. You understand how people experience change and can translate change strategies into practical learning, communication, reinforcement, and adoption activities. Your work helps strengthen employee capabilities, organizational readiness, and sustained business performance.

THE WORK

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Design and develop advanced learning programs and materials that align with organizational objectives and goals.

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Lead, design and deliver the enterprise development training roadmap based for operational and professional initiatives. Manage the entire lifecycle of learning programs from design to evaluation.

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Translate long term organizational capability requirements and understanding of critical roles into the career development planning process.

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Continuously measure the effectiveness of enterprise development programs and determine strategic process improvements needed to ensure programs are addressing organizational needs.

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Contribute to the development of a comprehensive learning and development strategy aligned with organizational goals and objectives.

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Collaborate with external vendors, instructional designers, and consultants to source and implement high-quality learning content and services.

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Establish key performance indicators (KPIs) to measure the success and impact of learning programs. Utilize analytics to continuously improve learning initiatives.

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Leverage cutting-edge learning technologies, such as advanced e-learning platforms, virtual reality, or other innovative tools to enhance the learning experience.

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Play a role in change management initiatives by designing and implementing learning programs that support organizational change.

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Partner with business leaders, project teams, and HR stakeholders to assess change impacts, stakeholder needs, organizational readiness, and potential barriers to adoption.

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Develop integrated change enablement plans that align learning, communications, leader and manager support, employee engagement, reinforcement, and sustainment activities.

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Create role-based learning and performance support that prepares employees for changes to processes, technology, roles, behaviors, and ways of working.

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Measure adoption, proficiency, and behavior change; use feedback and performance data to recommend targeted reinforcement and continuous improvement actions.

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Provide mentorship and guidance to junior learning professionals.

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Monitor, track, and report on organization-wide training programs in addition to specialized training programs that address the learning and development needs of a department, position and/or functional area.

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Stay abreast of emerging trends, technologies, and best practices in learning and development. Incorporate innovative approaches into learning strategies.

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Provide regular and comprehensive reports to leadership on the effectiveness and ROI of learning initiatives.

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Develop and deliver engaging and interactive in-person, virtual, and on-demand classes for employees across the organization.

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Adapt facilitation style and content delivery based on the needs of diverse learner groups.

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Customize learning content based on audience and optimal learning experience.

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Other duties as assigned

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Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations.

QUALIFICATIONS

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Bachelor’s Degree in Education, Training and Development, Human Resources, or a related field. required

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Master’s Degree in a relevant field. preferred

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5+ years related experience in instructional design methodology and practice, experience developing employee and leadership development courses and modules, and experience in classroom delivery and facilitation of development training in a corporate setting. required

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Exceptional project management skills with expertise in creating and managing programs involving key cross-functional and diverse stakeholders and integrating change management methodologies to enable project success.

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Strong interpersonal, communication, facilitation, and presentation skills tailored to different audiences (employees, managers, executives), and maintain a high degree of integrity, credibility, and trustworthiness always, along with the ability to influence successful outcomes.

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People-focused, self-motivated, and forward-thinking personality

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Excellent planning and organizational skills, ability to prioritize and multitask a variety of tasks and projects with quickly evolving talent priorities.

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Able to work independently and work efficiently and collaboratively as part of a team. Ability to thrive in a fast-paced growth environment with a passion for solving problems while being resourceful.

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Association for Talent Development (ATD) certification, SHRM, CliftonStrengths, SL II, Crucial Conversations, or other relevant certifications preferred

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Solves Problems Proactively - Tackles complex issues independently

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Innovates and Applies Insights - Suggests improvements

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Delivers Results with Agility - Maintains quality during change 

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Collaborates Across Teams - Works effectively with peers 

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Influences and Persuades - Shares expertise to guide others 

ORGANIZATIONAL CONTACTS AND RELATIONSHIPS

INTERNAL:

All levels of staff and management.

EXTERNAL:

Vendors, experts in fields related to seminars, and peers in financial institutions.

WORKING CONDITIONS

Work time includes weekend and after-hours time, based on organizational needs. This position works in-office where working conditions, lighting, temperature, audio, and workspace are all sufficient.

PHYSICAL REQUIREMENTS

Work requires the ability to constantly operate a computer and the ability to read, type, and communicate. Work may require the ability to move work-related supplies weighing up to 10-15 pounds.

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

DECLARATION/ACKNOWLEDGEMENT

This job description outlines the essential functions and physical/mental requirements necessary to perform this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.