Item Processing Representative

J  o  b    D  e  s  c  r  i  p  t  i  o  n

THE DETAILS

Job Code:

11653

Grade:

15H

Status:

Non-exempt

POSITION AND PURPOSE

As an Item Processing Representative at Golden 1 Credit Union, you will play a vital role in supporting the organization's vision, mission, and strategic goals. The primary focus of this position is to handle various tasks efficiently and accurately within the Item Processing department, contributing to the seamless operation of essential financial processes.

WHO WE ARE

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE

You are a detail-oriented and analytical professional who thrives in a fast-paced processing environment where accuracy matters. You excel at managing financial transactions, researching and resolving discrepancies, and maintaining compliance with regulations and internal procedures. With a strong commitment to quality, service, and teamwork, you help ensure the secure and efficient processing of member transactions while supporting the operational excellence of the Credit Union.

THE WORK

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Receive and process a variety of financial transactions, including checks, deposits, bill pay and other related items made through mail, mobile or ATM channels.

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Utilize item processing systems and tools to ensure accurate and timely completion of transactions.

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Conduct thorough reviews of processed transactions to identify and correct errors or discrepancies.

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Perform data entry tasks with a high level of accuracy to maintain the integrity of financial records.

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Maintenance of retention and storage of the ATM and Remittance work.

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Daily review of deposit reporting aligned with Regulation CC for ATM and Mobile deposits.

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Conduct through research and promptly respond to inquiries from members, branches, and departments.

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Validate and verify information to minimize errors in transaction processing.

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Deliver exemplary service to members, branches, and other department staff with efficiency and courtesy.

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Organize, prioritize, and perform multiple tasks simultaneously while being detailed oriented.

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Collaborate with the fraud prevention team to enhance security protocols and minimize risks associated with fraudulent activities.

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Maintain thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.

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Ensure compliance with established policies, procedures, and regulatory requirements.

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Provide additional support throughout the department and perform other tasks and duties assigned as needed to maintain daily operations.

QUALIFICATIONS

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H.S. Diploma or General Education Degree (GED) required

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1+ years experience with cash management or financial industry required

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1+ years experience with customer service required

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Previous experience in item processing or related financial roles is preferred preferred

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Strong attention to detail and accuracy in handling financial transactions.

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High level of awareness and vigilance in identifying potential fraudulent checks.

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Excellent communication skills to interact with internal business partners.

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Ability to multitask and manage time efficiently in a fast-paced environment.

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Demonstrated ability to work well in a team-oriented environment.

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Excellent oral, written, and interpersonal communication skills.

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Professional member relations skills

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Proficient computer skills and software experience.

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None required

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Takes Initiative - Owns tasks and responsibilities 

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Delivers Results with Agility - Meets deadlines and adapts

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Collaborates Across Teams - Works well within the team Solves Problems Proactively

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Handles day-to-day challenges Builds Trust and Credibility - Demonstrates reliability 

ORGANIZATIONAL CONTACTS AND RELATIONSHIPS

INTERNAL:

Branches, Contact Center, other departments

EXTERNAL:

Members, other financial institutions, correspondent bank, and vendors

WORKING CONDITIONS

Work time includes weekend and after-hours time, based on organizational needs. This position works in-office where working conditions, lighting, temperature, audio, and workspace are all sufficient.

PHYSICAL REQUIREMENTS

Work requires the ability to constantly operate a computer and the ability to read, type, and communicate. Work may require the ability to move work-related supplies weighing up to 10-15 pounds.

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

DECLARATION/ACKNOWLEDGEMENT

This job description outlines the essential functions and physical/mental requirements necessary to perform this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.