Director - Business Services

J  o  b    D  e  s  c  r  i  p  t  i  o  n

THE DETAILS

Job Code:

11122

Grade:

30S

Status:

Exempt

POSITION AND PURPOSE

The Director of Business Services provides leadership for the Business Services relationship management and business development team and is responsible for recruiting, developing, coaching, and managing Business Relationship Officers and related sales roles. This position supports the continued build-out of Business Services by helping shape strategic direction, translate growth plans into executable initiatives, and build scalable practices that expand Golden 1's ability to serve business members across California.

The role is accountable for strengthening relationships with micro-businesses, small businesses, nonprofit organizations, centers of influence, economic development partners, and larger business and commercial banking prospects as the Credit Union's capabilities evolve. The Director collaborates across business units and serves as a business banking leader and subject matter expert, with experience spanning business deposits, lending, treasury-oriented services, relationship management, and commercial real estate.

This position is also responsible for organizational communication, implementation of changes to policies and procedures, strategic planning, budget management, team performance, and the effective communication of all aspects within the role.

WHO WE ARE

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE

You are a strategic and results-driven leader who brings deep expertise in business and commercial banking, coupled with a strong ability to translate vision into actionable plans that drive growth and member value.

You are a collaborative and influential partner who builds trust across functions and with external stakeholders, effectively positioning Business Services as a critical driver of organizational success and community impact.

You are a people-first leader who develops high-performing teams through coaching, accountability, and inspiration, while fostering a culture that reflects Golden 1’s commitment to service excellence, inclusion, and “people helping people.”

THE WORK

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Lead business development and relationship management activities, establish performance expectations, and maintain pipeline, calling, referral, and relationship management reporting to support disciplined growth.

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Develop, implement, and maintain effective business development, relationship management, and market growth strategies that enhance Golden 1’s Business Services position and support budgeted goals for business deposits, lending, treasury-oriented services, member growth, and relationship deepening.

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Recruit, coach, manage, and develop Business Relationship Officers and related sales resources who can meet or exceed individual and team goals for business deposits, business loans, referrals, member acquisition, and other Business Services products while working within the Credit Union’s brand, culture, risk appetite, and service standards.

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Partner with Business Services leadership to evaluate market opportunities, prioritize future growth initiatives, and help implement the roadmap for expanded business banking capabilities, including products and services that support members from micro-businesses through more complex commercial banking relationships and potential future owner-occupied commercial real estate needs.

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Build scalable sales practices, relationship management disciplines, coaching routines, referral processes, and performance reporting to support the current team and position the role for expanded leadership responsibilities as Business Services grows.

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Working knowledge of investor and owner-occupied commercial real estate lending, and partner with CRE leadership, credit, portfolio management, and operations to identify relationship opportunities, support member needs, and ensure appropriate coordination without direct management responsibility for the CRE team.

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Collaboratively support business lending operations to ensure the organization identifies and minimizes all types and levels of risk, through adherence to applicable policies, guidelines, and procedures.

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Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision, and core values.

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Analyze, determine, and communicate staffing, territory, market coverage, and resource needs required to support current production goals and future Business Services growth.

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Monitor and comply with all established security, internal audit, State and Federal policies and regulations. Assist in developing, initiating, and driving approved campaigns that are within the origination and marketing plan for the credit union.

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Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including BSA, AML, TILA, HMDA, GLBA, Fair Lending, and others that are appropriate to the position.

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Identify, investigate, and resolve member, branch, digital, and relationship management concerns related to Business Services production, onboarding, account management, and overall member experience.

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Act as a Role Model for the Golden Commitments to Leadership.

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Perform other duties as assigned.

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Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations.

QUALIFICATIONS

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Bachelor’s Degree or equivalent experience required

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10+ years of progressive business banking, commercial banking, relationship management, and/or business development leadership experience required, including demonstrated experience managing or building sales and relationship management teams required

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Experience serving business clients across varying levels of complexity, from micro-business and small business relationships through more sophisticated commercial banking relationships, is required. Commercial real estate experience, including familiarity with owner-occupied commercial real estate, is required

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Current knowledge of business banking, commercial banking, business deposit, treasury-oriented services, commercial lending, investor and owner-occupied commercial real estate lending, commercial real estate requirements, products, fulfillment processes, credit union policies, and all applicable federal and state laws and regulations.

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Leadership abilities include recruiting, coaching, motivating, inspiring, creating accountability, developing talent, and building high-performing teams in a growing line of business. Proven ability to develop strategy, execute plans, manage pipelines, deepen relationships, influence cross-functional partners, and meet or exceed individual and team service, growth, deposit, lending, and relationship management goals.

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None Required

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Strategic Alignment - Translates vision into actionable plans 

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Builds Strategic Partnerships - Fosters cross-functional collaboration 

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Influences & persuades - Gains buy-in for initiatives 

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Delivers Results with Adaptability - Executes effectively through change

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Cultivates Innovation and Decision Quality 

ORGANIZATIONAL CONTACTS AND RELATIONSHIPS

INTERNAL:

All levels of Staff/Management/Members/Third Parties.

EXTERNAL:

Businesses/Brokers/Vendors/Organizations/Select Employer Groups/Other Business Partners.

WORKING CONDITIONS

Work time includes weekend and after-hours time, based on organizational needs. This position works in-office where working conditions, lighting, temperature, audio, and workspace are all sufficient.

PHYSICAL REQUIREMENTS

Work requires the ability to constantly operate a computer and the ability to read, type, and communicate. Work may require the ability to move work-related supplies weighing up to 10-15 pounds.

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

DECLARATION/ACKNOWLEDGEMENT

This job description outlines the essential functions and physical/mental requirements necessary to perform this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.