Checking Operations Representative

J  o  b    D  e  s  c  r  i  p  t  i  o  n

THE DETAILS

Job Code:

11805

Grade:

14H

Status:

Non-exempt

POSITION AND PURPOSE

As a skilled Wire Operations Specialist at Golden 1 Credit Union, your contribution will be pivotal in advancing the organization's vision, mission, and strategic objectives. This role requires knowledge of wire processing operations, cross-training in multiple workflows, and proven team collaboration. Primary responsibilities include supporting branch staff with wire entry and member inquiries and issues related to wire transfer activity, monitoring wire queues for timely processing, careful review of all wire activity for accuracy, funds availability and fraud concerns, and providing wire transfer reports daily to management, Accounting, and other departments as required. In addition, diligently safeguard the members' and credit union's best interests, ensuring prudent financial practices and strategic decision-making.

Lastly, in this role, you will be responsible for maintaining service levels, researching wire transfer transaction issues, providing phone coverage for incoming calls, communicating, investigating, and resolving member inquiries, and collaborating with cross-functional teams.

WHO WE ARE

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE

You are naturally curious and committed to delivering accurate, timely, and secure payment services. You combine attention to detail, problem-solving skills, and a strong service mindset to support members, strengthen operations, and drive continuous improvement.

THE WORK

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Processing and Documentation: Demonstrate thorough attention to detail by in reviewing and processing consumer and business incoming and outgoing wire activity and Golden 1 Corporate wires, ensuring that all critical deadlines are met, and that end of day balance reporting is timely and accurate. Maintain organized and detailed records of interactions and transactions.

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Exhibit exceptional attention to detail in reviewing and processing consumer and business incoming and outgoing wire activity and Golden 1 Corporate wires, ensuring that all critical deadlines are met, and that end of day balance reporting is timely and accurate.

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Regulatory Compliance: Stay current with financial industry regulations and credit union compliance guidelines, policies, and departmental procedures. Ensure all related processes adhere to these standards. Successfully complete and maintain all regulatory and compliance courses, applying the acquired knowledge to daily tasks.

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Inquiries/Problem Resolution: Identify, investigate, and resolve inquiries, discrepancies, or complaints, effectively navigating complex situations. Promptly escalate potential issues that could affect system integrity, involve fraud or forgery, or impact member satisfaction.

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Record-Keeping: Maintain organized and detailed records of all interactions, transactions, communications related to workflows; review and update workflow procedures and prepare statistical information to Management.

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Communication: Exhibit clear written and verbal communication skills when interacting with internal staff, external financial institutions/agencies, and members. Maintain professionalism and care to ensure high-quality member service in every interaction.

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Professional Development: Stay current with credit union and department training and updates, actively participating in job knowledge training sessions. Pursue self-development and cross-training opportunities to enhance proficiency in workflow tasks. Perform additional duties as assigned.

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Digital expectation: Recognize and suggest process improvements with an emphasis on digital innovation and efficiency to boost operational performance. Assist in the implementation of digitally focused initiatives.

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Engagement participation: Foster a positive, inclusive work environment and self-motivate through embracing and practicing Golden 1’s mission, vison, and core values.

QUALIFICATIONS

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Associate’s Degree of Arts degree in Business or Accounting/Finance preferred

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Bachelor’s Degree in finance, accounting, business administration or a related field preferred

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Equivalent work experience may be substituted for college degree required

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3+ years prior experience in a financial or operational role with relevant expertise, preferably with wire transfer processing, business services and fraud detection experience required

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Strong attention to detail and precision in managing financial transactions.

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Strong problem-solving skills.

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Good knowledge of Word/Excel, strong data entry skills, ten key, and numerical skills.

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Advanced proficiency in computer skills and extensive experience with various software applications.

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Skilled in multi-tasking and time management, with the ability to prioritize tasks in a fast-paced environment.

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Ability to work well in a team-oriented environment.

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Proficient organizational abilities.

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Skilled oral and written communication and interpersonal abilities.

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None required

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Takes Initiative - Owns tasks and responsibilities 

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Delivers Results with Agility - Meets deadlines and adapts

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Collaborates Across Teams - Works well within the team Solves Problems Proactively

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Handles day-to-day challenges Builds Trust and Credibility - Demonstrates reliability 

ORGANIZATIONAL CONTACTS AND RELATIONSHIPS

INTERNAL:

Ability to collaborate and work effectively with cross-functional teams and internal stakeholders, such as Branches, Contract Center, Accounting, and other departments.

EXTERNAL:

Collaborate with other financial institutions, third parties, members, and vendors.

WORKING CONDITIONS

Work time includes weekend and after-hours time, based on organizational needs. This position works in-office where working conditions, lighting, temperature, audio, and workspace are all sufficient.

PHYSICAL REQUIREMENTS

Work requires the ability to constantly operate a computer and the ability to read, type, and communicate. Work may require the ability to move work-related supplies weighing up to 10-15 pounds.

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

DECLARATION/ACKNOWLEDGEMENT

This job description outlines the essential functions and physical/mental requirements necessary to perform this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.