Operations Quality Assurance Specialist

J  o  b    D  e  s  c  r  i  p  t  i  o  n

THE DETAILS

Job Code:

11823

Grade:

17H

Status:

Non-exempt

POSITION AND PURPOSE

Analyze and review first line monitoring for Payment Operations and Service Operations. Maintain excellent knowledge of the Federal Regulations including, but not limited to, Regulation B, Regulation CC, Regulation D, Regulation E, Regulation J, Regulation V, Regulation Z, Anti-money laundering, Anti-money laundering, Federal Reserve Bank, Funds Availability, NACHA Rules and Guidelines, IRS and Franchise Tax Board Rules and Guidelines, and general banking rules. Seek reasonable assurance that Payment Operations and Service Operations functional processes create and maintain adequate internal controls through monthly, quarterly, or annual audits and quality assurance tests. Ability to multi-task effectively and meet deadlines with supervision. Demonstrated ability to think critically and analyze and communicate complex information to all levels of management and staff.

WHO WE ARE

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE

You are driven by the chance to improve experiences and create lasting value. You combine analytical thinking, regulatory expertise, and attention to detail to strengthen operational controls, identify opportunities for improvement, and support compliance excellence across the organization.

THE WORK

•

Responsible for reviewing a statistical sampling of both Payment Operations and Service Operations processes. Utilize department tools and resources to ensure reviews are completed on a timely manner, within the benchmark timeframe, and without sacrificing quality.

•

Responsible for monitoring Service Operations calls to ensure deliverance of excellent customer service and adherence to proper documentation practices and customer identification program.

•

Process all regulatory and compliance tasks accurately and complete all learning modules within required timeframes.

•

Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance.

•

Achieve individual daily and monthly production goals, contributing to department benchmarks, metrics, and KPIs.

•

Actively participate in team discussions and contribute to department meetings. Engage in company-wide events, fostering and developing interpersonal connections.

•

Understand and follow Golden 1’s Funds Availability policy and Regulation CC guidelines.

•

Assist with updating the quality assurance policies, procedures, and processes in accordance with

• changes to federal and state regulations, investor guidelines and internal policies and procedures.

•

Monitor and confirm management corrective actions that address findings from compliance reviews. Perform follow-up reviews to ensure appropriate actions were taken and desired results achieved.

•

Collaborate with management to identify process inefficiencies and submit procedural updates for approval, as needed. Update and maintain department procedures.

•

Perform all other related duties as assigned.

QUALIFICATIONS

•

Bachelor’s Degree in business, Finance, or equivalent work experience in a related field preferred

•

3+ years in a position performing credit and financial analysis within a financial institution required

•

Keeps abreast of Compliance and Credit Union rules, regulations, policies, and practices. Maintain and keep current knowledge of all regulations outlined in job description. Proven ability to meet and/or exceed individual and team goals. Ability to multi-task effectively and meet deadlines with limited supervision. Demonstrated ability to think critically and analyze and communicate complex information to all levels of management and staff. Proficiency in Microsoft Word, Excel, and PowerPoint as well as Adobe Acrobat Pro and SharePoint. Must work well in a fast paced and flexible production-oriented department.

•

None required

•

Takes Initiative - Owns tasks and responsibilities 

•

Delivers Results with Agility - Meets deadlines and adapts

•

Collaborates Across Teams - Works well within the team Solves Problems Proactively

•

Handles day-to-day challenges Builds Trust and Credibility - Demonstrates reliability 

ORGANIZATIONAL CONTACTS AND RELATIONSHIPS

INTERNAL:

Credit union management and all levels of staff.

EXTERNAL:

Members, peers at other financial institutions, vendors, insurance companies.

WORKING CONDITIONS

Work time includes weekend and after-hours time, based on organizational needs. This position works in-office where working conditions, lighting, temperature, audio, and workspace are all sufficient.

PHYSICAL REQUIREMENTS

Work requires the ability to constantly operate a computer and the ability to read, type, and communicate. Work may require the ability to move work-related supplies weighing up to 10-15 pounds.

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

DECLARATION/ACKNOWLEDGEMENT

Do you have the physical and mental ability to perform the tasks listed in this job description? 

[  ]  YES  [  ] NO

If NO, please explain: