Senior Executive Operations Program Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

THE DETAILS

Job Code:

11906

Grade:

26S

Status:

Exempt

POSITION AND PURPOSE

The Senior Executive Operations Program Manager provides strategic counsel, hands-on responsibilities, execution and communication support to executive leadership. The role oversees and optimizes organizational operations, ensuring efficient execution of strategic initiatives. This role bridges the gap between different departments and supports senior leadership in achieving business goals. Responsibilities include developing program roadmaps, managing schedules and budgets, mitigating risks, and driving continuous improvement.

WHO WE ARE

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE

You are a strategic and trusted partner to executive leadership, skilled at turning vision into action and driving organizational results. You bring strong business acumen, analytical thinking, and a proactive mindset to solve complex challenges and guide decision-making.

You are an influential, collaborative leader who builds strong relationships across teams, communicates clearly, and drives initiatives forward in a fast-paced environment. Highly organized and results-driven, you excel at managing priorities, improving processes, and delivering high-impact outcomes with professionalism and discretion.

THE WORK

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Strategic Advising:

• Serves as a high-level trusted advisor for senior leadership; acting as a strategic thought partner, confidante and sounding board; engaging in brainstorming freely, option analysis and challenging assumptions to provide transformative strategic guidance on key initiatives and decisions

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Operational Framework:

• Establishes seamless processes and management routines that drive operational excellence; Translates complex concepts into practical, sustainable solutions, leveraging automation, process simplification, and enhanced reporting for long-term efficiency.

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Influential Leadership:

• Acts as a catalyst for innovation and change among peers, leading strategic initiatives and coordinating cross-functional teams with strong influence and without direct authority, showcasing exemplary leadership to drive results.

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Project Oversight:

• Overseeing high-impact strategic projects and directing cross-functional teams that advance the operations brand, image, culture, and engagement initiatives, as well as enhances talent management.

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Cross-functional Collaboration:

• Leading and managing cross-functional teams; providing clear decision-making framework , data-driven insights, and recommendations to achieve strategic goals across operational domains.

•

Strategic Communication:

• Handling internal and external communications, and managing communications with the credit union executive leadership team; identifying and closing communication gaps, and streamlining how information is shared between departments

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Building Relationships:

• Fostering relationships with key stakeholders, and cultivating relationships with partner organizations and thought leaders; promote positive, collaborative working environment that enhances the credit union’s brand reputation and operational success.

•

Organizational Development:

• Review, design, and execute improvements to organizational structure; find knowledge and skills gaps and help address them; lead operations training and development agenda

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Strategic Planning & Change Management:

• Strategizes and facilitates key initiatives, and manages change initiatives including budgeting and vendor contracting

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Execution of Strategic Vision:

• Translates strategic objectives into actionable plans striving for innovation promoting a culture of innovation and accountability; Drives initiatives from concept through completion with metrics to measure success and impact.

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Risk and Compliance:

• Ensure compliance with relevant policies and regulations and manage operational risks. Proactively identify risks and develop mitigation strategies.

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Regulatory:

• Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance items including but not limited to BSA, RESPA, UDAAP, FLSA, etc.

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Evaluation:

• Monitoring and evaluating operations and strategic performance metrics

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Crisis management:

• Support crisis management situations effectively and efficiently

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Executive Support:

• Supporting senior leadership with administrative and strategic needs

•

Special Assignments:

• Undertake special projects and assignments as requested by senior leadership and/or perform other assignments as required.

QUALIFICATIONS

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Bachelor’s Degree in business administration or similar field or equivalent experience required

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10+ years of experience in program or business management, operations, or strategic planning, preferably in a financial institution required

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Experience supporting C-suite executives or working in executive operations required

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Proven work experience as a team leader or manager

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Superb professionalism, tact, diplomacy, and discretion.

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Proactive and effective mentality with excellent problem solving and judgment skills in a fast paced setting and with a strong work ethic. Anticipate by identifying issues, needs, options, and solutions before being asked.

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Thorough knowledge of the Credit Unions strategic goals, business initiatives, and priorities.

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Quick learner, responsive, ability to multi-task, and strong time and calendar management and organizational skills.

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Strong project management skills to track multiple concurrent projects and follow-through with senior management as required keeping deliverables and deadlines on track to successful completion.

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Independent worker with ability to be flexible and work in a team environment

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Demonstrated advanced proficiency with Microsoft Windows Office Suite (Word, Excel, Outlook, and PowerPoint), Adobe Acrobat, Survey tools, and other standard office equipment (telephone, facsimile, copier, etc.):

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Strong verbal and written communication skills with astute attention to grammatical details.

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Strong interpersonal skills, friendly, humble, patient, and adaptable.

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Demonstrates exceptional service in all that they do, professionalism, and confidentiality in all interactions and communications.

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None required

ORGANIZATIONAL CONTACTS AND RELATIONSHIPS

INTERNAL:

All levels of retail staff, enterprise staff and executive management.

EXTERNAL:

Members, credit union industry associations, community and strategic partners, and other internal and external individuals.

WORKING CONDITIONS

Work time includes weekend and after-hours time, based on organizational needs. This position works in-office where working conditions, lighting, temperature, audio, and workspace are all sufficient.

PHYSICAL REQUIREMENTS

Work requires the ability to constantly operate a computer and the ability to read, type, and communicate. Work may require the ability to move work-related supplies weighing up to 10-15 pounds.

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

DECLARATION/ACKNOWLEDGEMENT

This job description outlines the essential functions and physical/mental requirements necessary to perform this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.