Member Care Support I

J  o  b    D  e  s  c  r  i  p  t  i  o  n

THE DETAILS

Job Code:

1509

Grade:

14H

Status:

Non-exempt

POSITION AND PURPOSE

Perform and conduct advanced to complex monetary and non-monetary transactions, will also perform complex journal entries and bookkeeping on Member accounts serviced by Member Care. Ensure accurate and timely financial entries to member's accounts while effectively balancing remittance reports from 3rd party collection agencies, bankruptcy trustees, and auto auctions to ensure accurate financial record keeping. The Representative will also research and resolve variances on account entries and assist Supervisor in special projects.

WHO WE ARE

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE

You are a detail-oriented financial operations professional with skills in accounting, reconciliation, and problem-solving. You excel at processing  monetary transactions, balancing and maintaining accurate member account records, researching and resolving discrepancies, and ensuring compliance with regulatory requirements. You thrive in a fast-paced environment, managing competing priorities while delivering exceptional accuracy, accountability, and support for departmental initiatives.

THE WORK

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Process all Member Care payments and adjustments within SLA.

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Balance daily teller work, including balancing GL to GL transactions.

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Review delinquent accounts 150 to 180 days past due and write-off small account balances on personal loans, Visa, and negative shares.

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Sort legal mail received, process stored vehicle and lien sale notices, and update servicing system to prevent lien losses.

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Review and close open line-of credit accounts and revoke Visa accounts based on delinquency status.

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Draw corporate checks for charge off accounts pending expulsion, as needed.

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Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.

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Perform charge offs on negative shares, Visa, and consumer loans monthly.

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Administer the expulsion process by Identifying and researching accounts associated with account losses.

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Identify assets associated with members’ account and process delinquency offsets and account closure.

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Post and balance all Chapter 13, collection agency, and attorney suit payments.

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Process and post all Gap and Warranty cancellation payments on auto repossessions accounts.

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Research and resolve variances on payment account disputes and validation of debt requests.

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Maintain the knowledge and ability to create and send out all deficiency balance letters on repossessed vehicles.

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Assist the Supervisor on ongoing departmental projects.

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Perform other duties as assigned.

QUALIFICATIONS

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H.S. Diploma or General Education Degree (GED) required

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Associate’s Degree in Accounting or equivalent combination of education, training preferred

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2+ years performing journal entry, reconciliation, and research work in a similar position within a financial institution required

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Credit union and collection rules, regulations, and policies, typewriter, ten key, electronic banking equipment, and personal computer. Ability to perform Collection Tech I and II tasks. Detailed oriented, highly organized and ability to work independently.

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None required

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Takes Initiative - Owns tasks and responsibilities 

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Delivers Results with Agility - Meets deadlines and adapts

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Collaborates Across Teams - Works well within the team Solves Problems Proactively

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Handles day-to-day challenges Builds Trust and Credibility - Demonstrates reliability 

ORGANIZATIONAL CONTACTS AND RELATIONSHIPS

INTERNAL:

Branch management and staff, Real Estate, Centralized Lending, IRA, Accounting, and Payroll Deduction Departments.

EXTERNAL:

Members, outside adjusters, credit reporting agencies, and collection agencies.

WORKING CONDITIONS

Work time includes weekend and after-hours time, based on organizational needs. This position works in-office where working conditions, lighting, temperature, audio, and workspace are all sufficient.

PHYSICAL REQUIREMENTS

Work requires the ability to constantly operate a computer and the ability to read, type, and communicate. Work may require the ability to move work-related supplies weighing up to 10-15 pounds.

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

DECLARATION/ACKNOWLEDGEMENT

This job description outlines the essential functions and physical/mental requirements necessary to perform this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.