Operations Center Technician

J  o  b    D  e  s  c  r  i  p  t  i  o  n

THE DETAILS

Job Code:

1797

Grade:

15H

Status:

Non-exempt

POSITION AND PURPOSE

The Operations Center Technician position provides 24/7/365 network and system support and monitoring. Monitors host processing alerts, batch processes, and performs various scheduled system checks. Based on the alerts, the technician is responsible for performing troubleshooting steps or escalating the alert to the appropriate team. The technician also processes scheduled routines following prescribed scripts and standard operating procedures. Maintains and modifies production job schedules.

WHO WE ARE

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE

You are naturally curious and always looking for better ways to achieve results. You excel at translating operational, technical, and regulatory requirements into clear procedures that improve consistency, efficiency, and frontline effectiveness.

THE WORK

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Monitor alerts, batch processes, and perform scheduled system checks. Follow documented procedures for any abnormalities and/or escalate to the appropriate group.

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Determine severity of problem, issue, or alarm and initiates problem resolution as appropriate; following standard escalation procedures for incident/problem tracking and resolution. Interact with support personnel on incident resolution.

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Monitors and controls computer operations workflow. Modifies and maintains system configurations and production schedules to meet changing priorities, system capabilities and performance objectives.

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Monitors and analyzes console instructions, queries, error messages, machine malfunctions, stops, schedules, programs and DCL information to determine proper operating procedures.

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Monitors and performs regular backup and restores of all data.

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Complete shutdown and startup procedures on the VMS host system.

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Familiar with all normal operating procedures and capable of processing daily procedure independently.

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Properly document issues as appropriate within turnover documents, ticketing system, and email.

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Alternate work schedules may be required to cover for staff shortages or high volume periods.

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Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.

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Performs other job-related duties as necessary.

QUALIFICATIONS

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H.S. Diploma or General Education Degree (GED) required

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1+ years One to three years of experience with data processing and operating systems concepts required

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1+ years One to three years of experience in a Network Operations Center (NOC) environment required

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Demonstrates working knowledge of VMS and DCL utilities or AIX.

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Demonstrates working knowledge of the job scheduling applications.

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Proficient working on a PC, working knowledge of MS Office, able to learn new programs quickly, type at least 35 wpm.

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CompTIA network + certification preferred

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CompTIA A + certification preferred

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Possession of a valid California Driver’s License is required

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Takes Initiative - Owns tasks and responsibilities 

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Delivers Results with Agility - Meets deadlines and adapts

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Collaborates Across Teams - Works well within the team Solves Problems Proactively

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Handles day-to-day challenges Builds Trust and Credibility - Demonstrates reliability 

ORGANIZATIONAL CONTACTS AND RELATIONSHIPS

INTERNAL:

All levels of staff and management.

EXTERNAL:

Vendors.

WORKING CONDITIONS

Work time includes weekend and after-hours time, based on organizational needs. This position works in-office where working conditions, lighting, temperature, audio, and workspace are all sufficient.

PHYSICAL REQUIREMENTS

Work requires the ability to constantly operate a computer and the ability to read, type, and communicate. Work may require the ability to move work-related supplies weighing up to 10-15 pounds.

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

DECLARATION/ACKNOWLEDGEMENT

Do you have the physical and mental ability to perform the tasks listed in this job description? 

[  ]  YES  [  ] NO

If NO, please explain: