Governance Analyst

J  o  b    D  e  s  c  r  i  p  t  i  o  n

THE DETAILS

Job Code:

4392

Grade:

21S

Status:

Exempt

POSITION AND PURPOSE

The Governance Analyst supports the Operations Planning and Governance team within Service Operations. This role conducts risk assessments, regulatory research, policy and procedure reviews, disclosure and communication reviews, issue management, and governance program activities. The analyst evaluates information, identifies operational risk and process gaps, and provides practical recommendations that strengthen governance, support regulatory compliance, and improve operational effectiveness. The position partners across Service Operations and with Compliance, Enterprise Risk Management, Internal Audit, Legal, and other business areas to support organizational priorities and regulatory expectations.

WHO WE ARE

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE

You are an analytical and detail-oriented governance professional with a strong focus on operational risk, regulatory compliance, and process improvement.

You are skilled at researching complex requirements, identifying operational risks and process gaps, and translating information into clear, actionable recommendations.

You build trusted partnerships, communicate effectively with stakeholders at all levels, and use data and sound judgment to strengthen governance practices, drive accountability, and support operational excellence.

THE WORK

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Conduct formal risk assessments for assigned Service Operations business areas, including research, stakeholder interviews, data gathering, risk statement development, documentation, and reporting.

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Coordinate with business leaders, Compliance, Enterprise Risk Management, Internal Audit, Legal, and other stakeholders to evaluate operational risk, regulatory requirements, and governance impacts.

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Research applicable laws, regulations, regulatory guidance, and industry practices and translate requirements into clear findings, recommendations, and governance documentation.

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Support issue management by tracking open issues, management action plans, remediation activities, due dates, supporting evidence, and closure documentation. Escalate delays, gaps, and emerging concerns as appropriate.

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Support governance programs, including disclosure management, complaints management, records retention, policy governance, audit and examination readiness, and other assigned governance initiatives.

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Review policies, procedures, disclosures, marketing and communication materials, and related documentation for accuracy, consistency, operational alignment, and compliance with applicable requirements.

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Coordinate annual and event-driven reviews of applicable Service Operations policies and governance documentation. Work with business areas to gather information, document updates, and resolve identified gaps.

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Analyze qualitative and quantitative data to identify trends, emerging risks, process gaps, and opportunities for improvement. Develop dashboards, reports, heat maps, and other management reporting as needed.

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Prepare concise reports, presentations, and recommendations for varying levels of the organization, including management and senior leadership.

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Provide governance, risk, and compliance guidance to Service Operations business areas within the scope of the role. Promote clear ownership, timely execution, and accountability for required actions.

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Participate in departmental and enterprise projects to assess governance, regulatory, policy, disclosure, and operational impacts. Support implementation, communication, and training activities as needed.

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Build and maintain effective working relationships with employees, leadership, business partners, regulators, and vendors to support Credit Union objectives.

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Maintain current knowledge of state and federal laws and regulations applicable to the position, including Bank Secrecy Act and anti-money laundering requirements.

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Perform other related duties as assigned.

QUALIFICATIONS

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Bachelor’s Degree in Business, Finance, Risk Management, Compliance, or a related field preferred. Additional relevant work experience may be considered when the individual demonstrates the knowledge and skill required for the position. required

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5+ years of related experience in governance, operational risk, regulatory compliance, issue management, policy governance, quality assurance, audit support, or project management required. Financial institution experience preferred

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Ability to independently organize work, manage competing priorities, and meet deadlines.

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Ability to evaluate information, apply sound judgment, and make risk-based recommendations when information may be incomplete or evolving.

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Strong research, analytical, critical thinking, and problem-solving skills.

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Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely.

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Strong interpersonal and collaboration skills, with the ability to work effectively across business areas and with all levels of management.

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Exceptional attention to detail and a demonstrated ability to produce accurate, well-supported work.

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Ability to identify process gaps, recommend practical improvements, and follow work through completion.

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Proficiency with Microsoft Office applications and the ability to learn governance, reporting, and workflow systems.

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Credit Union Compliance Expert (CUCE) or America’s Credit Union equivalent preferred

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Takes Initiative - Owns tasks and responsibilities 

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Delivers Results with Agility - Meets deadlines and adapts

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Collaborates Across Teams - Works well within the team Solves Problems Proactively

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Handles day-to-day challenges Builds Trust and Credibility - Demonstrates reliability 

ORGANIZATIONAL CONTACTS AND RELATIONSHIPS

INTERNAL:

Service Operations departments and other business units, including Compliance, Enterprise Risk Management, Internal Audit, Legal, and project teams.

EXTERNAL:

Vendors, Regulators

WORKING CONDITIONS

Work time includes weekend and after-hours time, based on organizational needs. This position works in-office where working conditions, lighting, temperature, audio, and workspace are all sufficient.

PHYSICAL REQUIREMENTS

Work requires the ability to constantly operate a computer and the ability to read, type, and communicate. Work may require the ability to move work-related supplies weighing up to 10-15 pounds.

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

DECLARATION/ACKNOWLEDGEMENT

Do you have the physical and mental ability to perform the tasks listed in this job description? 

[  ]  YES  [  ] NO

If NO, please explain: