Governance Analyst

J  o  b    D  e  s  c  r  i  p  t  i  o  n

THE DETAILS

Job Code:

4392

Grade:

21S

Status:

Exempt

POSITION AND PURPOSE

This role supports the Operations Planning and Governance Team within Service Operations, reporting to the Supervisor of Operations Governance. The Governance Analyst collaborates with partners across the organization, enhancing Risk Management and driving the modernization of the Credit Union. In support of the Supervisor, this role will support the development, implementation and management of the Risk and Control Self-Assessments (RCSA). As an analyst this position is responsible for research efforts, providing applicable recommendations ensuring the oversight of related activities, including but not limited to, performing risk assessments, regulatory research, reviews policies and procedures, and marketing/communication collateral reviews, and project/initiative support to ensure ongoing compliance with all rules and regulations for Service Operations. This position requires strategic partnership within Service Operations, as well as with the Credit Union's Compliance, Enterprise Risk Management, and Internal Audit, to ensure alignment and meeting the Credit Union's and Business' strategic objectives.

WHO WE ARE

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE

You are a detail-oriented and analytical risk and governance professional who thrives on strengthening controls, improving processes, and supporting regulatory compliance. You excel at collaborating across teams, researching complex requirements, and translating data into actionable insights that mitigate risk and drive operational excellence. With strong communication, critical thinking, and problem-solving skills, you build trusted partnerships and help ensure Service Operations remains aligned with organizational objectives, governance standards, and regulatory expectations.

THE WORK

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Under the supervision of the Operations Governance Supervisor, the Governance Analyst will participate in formal risk assessments assigned to the business areas. Working with the Senior Governance Analyst, leadership and various stakeholders, Compliance and Enterprise Risk to gather information and data to document key controls.

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Work with the Senior Governance Analyst on new risk assessment development as required by internal and external auditors, Enterprise Risk and/or regulatory requirements. Through the use of Governance, Risk, and Compliance frameworks integrating governance, risk management, and compliance processes throughout Service Operations. Conduct research to create risk statements, gather data and understand functionality in the applicable business areas to prepare reports.

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Work in partnership with various stakeholders under Service Operations to proactively self-identify opportunities for improvement.

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Elevate risk management to an enterprise-wide responsibility, ensuring that every business function is accountable for risk management.

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Under the supervision of the Operations Governance Supervisor, the Governance Analyst will assist in open issue mitigation by tracking resolution status, documentation collection and organize relevant documents to support issue resolution, collaborate with various stakeholders and regularly report on the status of open issues and mitigation efforts.

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Under the supervision of the Operations Governance Supervisor and with the support of the Sr. Governance Analyst, the Governance Analyst will design and implement comprehensive programs including but not limited to record retention, complaints management, and disclosure reviews to ensure compliance with regulatory requirements and internal policies.

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Use computer databases, electronic spreadsheets, desktop publishing, word processing, and statistical applications to manipulate, analyze and present data.

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Provide support to the Senior Governance Analyst by conducting regulation research to include applicable information within current Corporate and Board policies. Coordinate with business areas to gather information on functionality as applicable. Support the coordination of the review of all applicable Service Operations policies annually. Review all edits to ensure compliance with processes and applicable rules and regulations

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Prepare informational reports for varying levels of the organization as needed, which may include information such as velocity, heat mapping, geolocation fraud trends, as well as other information that can be used for departmental progress and issue identification purposes.

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Under the supervision of the Operations Governance Supervisor the Governance Analyst will provide advice in relation to governance, risk, and compliance to the business areas. Study current literature on research methodology and make appropriate recommendations for departmental improvements. Maintaining an understanding of state and federal laws and regulations related to Credit Union compliance, including bank secrecy and anti-money laundering laws, appropriate to the position.

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Participate in projects, as needed and upon completion of projects, assist with training as necessary with all levels of staff and management.

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Develop and maintain working relationships with all levels of management, peers and subordinates, internal and externally with peers and vendors to accomplish Credit Union strategic goals.

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Performs all other related duties as assigned.

QUALIFICATIONS

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Bachelor’s Degree in Business, Finance, or related field preferred

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5+ years of related experience with disciplines noted above with emphasis on risk and control, regulatory compliance and governance required

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3+ years of prior quality assurance/issue management/gap mitigation/project management experience, preferably in financial institutions preferred

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Experience in related financial institution experience strongly encouraged required

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Ability to get work done, knowing when to use judgement to make risk-based decisions with current (and sometimes limited) information

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Ability to prioritize workflows, ensure deadlines are met

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Excellent written and verbal communication skills, interpersonal and collaborative skills, and exceptional attention to detail

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Ability to communicate at a management level (oral and written) and work well with others in a dynamic team environment.

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Credit Union Compliance Expert (CUCE) or America’s Credit Union equivalent preferred

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Takes Initiative - Owns tasks and responsibilities 

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Delivers Results with Agility - Meets deadlines and adapts

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Collaborates Across Teams - Works well within the team Solves Problems Proactively

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Handles day-to-day challenges Builds Trust and Credibility - Demonstrates reliability 

ORGANIZATIONAL CONTACTS AND RELATIONSHIPS

INTERNAL:

All departments within Service Operations, and other business units including Compliance, Enterprise Risk Management, Internal Audit.

EXTERNAL:

Vendors, Regulators

WORKING CONDITIONS

Work time includes weekend and after-hours time, based on organizational needs. This position works in-office where working conditions, lighting, temperature, audio, and workspace are all sufficient.

PHYSICAL REQUIREMENTS

Work requires the ability to constantly operate a computer and the ability to read, type, and communicate. Work may require the ability to move work-related supplies weighing up to 10-15 pounds.

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

DECLARATION/ACKNOWLEDGEMENT

This job description outlines the essential functions and physical/mental requirements necessary to perform this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.