Senior Analyst - Process Architecture

J  o  b    D  e  s  c  r  i  p  t  i  o  n

THE DETAILS

Job Code:

11957

Grade:

23S

Status:

Exempt

POSITION AND PURPOSE

The Senior Analyst – Process Architecture position supports the advancement of process improvement initiatives within the service organization. This role focuses on analyzing workflows, documenting processes, and identifying opportunities for efficiency and improved member experience. This role contributes to the execution of the process improvement roadmap under the guidance of the Process Architecture Manager, prepares recommendations based on data-driven insights, and collaborates with cross-functional teams to ensure alignment with organizational goals. They will translate innovative ideas into actionable improvements, supporting the development of internal and member-facing services that deliver value for our members and efficiency for the organization. They will collaborate with business process owners and managers to improve business processes to meet the needs of members and Golden 1. This role will present meaningful analysis results, provide recommendations based on empirical data, and recommend solutions to key senior stakeholders and front-line associates alike.

WHO WE ARE

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE

You are passionate about delivering results that make a difference to those you support. You combine analytical thinking, process improvement expertise, and strategic collaboration to create efficient operations, improved member experiences, and measurable business outcomes.

THE WORK

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Serves as a senior subject matter expert providing department wide guidance on process optimization, cross functional alignment, and operational efficiency strategies aligned to strategic objectives.

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Assist in documenting current processes and identifying inefficiencies or bottlenecks.

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Provides strategic recommendations to senior leadership and helps shape long term operational roadmaps.

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Leads high visibility, complex initiatives with material business impact, influencing operational design across multiple departments.

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Builds and maintains professional relationships at various levels throughout the credit union.

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Improve member experiences and service quality through process improvements, automation, or elimination.

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Use tools and methodologies such as process mapping, flowcharts, lean and six sigma methodologies to improve process performance.

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Co-lead the facilitation of workshops and Kaizen events.

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Support development of process measurement models and assist in tracking performance metrics.

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Analyze data and metrics to measure process performance and identify opportunities for enhancement and digitization.

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Assist Servicing Operations to test, implement and document effective business process controls, KPIs, KSPs and KRIs to ensure that all processes are following regulatory requirements and working as intended.

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Monitor industry best practices and assist in benchmarking efforts to support continuous improvement.

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Supports and fosters a culture of continuous process improvement by utilizing subject matter expertise to standardize, consolidate and simplify processes.

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Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations.

QUALIFICATIONS

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Bachelor’s Degree in related field (Business Administration, Operations Management, Supply Chain Management, etc.). preferred

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8+ years in process improvement, business analysis, and managing projects. required

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Demonstrated success in mentoring or leading junior analysts or cross-functional working groups.

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Demonstrated ability to analyze and evaluate processes for improvement opportunities

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Create business cases to support analysis and recommendations

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Communicates in a clear, concise, and timely manner and operates effectively as a team player

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Ability to communicate findings clearly to stakeholders and leadership.

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Ability to create presentations and discuss programs, products, services, and goals.

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Create visualizations within the Microsoft suite of products that drive home the results of your analysis, and support key stakeholders

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Demonstrated knowledge of process modeling methodologies and process improvement concepts (e.g., Lean, Six Sigma).

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Familiarity with process automation and workflow management tools.

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Strong analytical skills and the ability to identify process inefficiencies.

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Attention to detail and a commitment to delivering high-quality results.

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Experience supporting projects and coordinating tasks

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Ability to learn quickly and proficiently, understand and absorb large volumes of new information, organizational structure, personalities, etc.

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Demonstrated ability process qualitative or quantitative data, and draw conclusions, and use them to inform and support the efforts.

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Excellent organizational, written, and oral communication skills

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Six Sigma Black Belt and PMI-PMP (Project Management Professional) preferred

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Solves Problems Proactively - Tackles complex issues independently

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Innovates and Applies Insights - Suggests improvements

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Delivers Results with Agility - Maintains quality during change 

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Collaborates Across Teams - Works effectively with peers 

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Influences and Persuades - Shares expertise to guide others 

ORGANIZATIONAL CONTACTS AND RELATIONSHIPS

INTERNAL:

All levels of staff.

EXTERNAL:

Vendors, other financial institutions.

WORKING CONDITIONS

Work time includes weekend and after-hours time, based on organizational needs. This position works in-office where working conditions, lighting, temperature, audio, and workspace are all sufficient.

PHYSICAL REQUIREMENTS

Work requires the ability to constantly operate a computer and the ability to read, type, and communicate. Work may require the ability to move work-related supplies weighing up to 10-15 pounds.

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

DECLARATION/ACKNOWLEDGEMENT

This job description outlines the essential functions and physical/mental requirements necessary to perform this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.