Senior Software Engineering Business Analyst

J  o  b    D  e  s  c  r  i  p  t  i  o  n

THE DETAILS

Job Code:

12018

Grade:

22S

Status:

Exempt

POSITION AND PURPOSE

The Senior Business Systems Analyst supports the software engineering Agile Scrum team by translating complex business needs into high-quality software solutions. This role partners directly with product owners, developers, and stakeholders to drive the design, development, and implementation of solutions using Agile/Scrum practices. The analyst is responsible for maximizing technology opportunities to improve products, services, and engineering processes, and for ensuring that solutions align with organizational goals and Agile principles. Advanced understanding of software engineering practices and Agile frameworks is required.

WHO WE ARE

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE

You are a Senior Software Engineering Business Analyst who supports software engineering Agile Scrum teams by translating complex business needs into high-quality software solutions.

You are an experienced professional who partners directly with product owners, developers, and stakeholders to drive the design, development, and implementation of solutions using Agile and Scrum practices.

You proactively identify functional gaps, process improvement opportunities, and risks, while ensuring solutions align with organizational goals, Agile principles, and software engineering best practices.

THE WORK

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Oversee all aspects of the Software Development Lifecycle for custom-built software solutions by reviewing, analyzing, and documenting business and technical requirements, workflows, and processes.

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Drive efficient and effective joint requirements and solution discussions with engineering, product, and business stakeholders.

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Provide high-quality analytical system solutions and recommendations for key stakeholders.

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Proactively identify functional gaps, process improvement opportunities, and risks within software engineering projects.

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Collaborate with product owners and Scrum Masters to create and refine product backlogs using Agile practices.

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Create user stories, acceptance criteria, and process flows that are clear, testable, and aligned with business value.

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Lead or participate as technical subject matter expert in the implementation of complex software projects from inception to completion.

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Participate in Scrum ceremonies: daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives.

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Champion Agile practices and lead continuous improvement initiatives within the engineering team.

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Design, create, and document process flows, technical requirements, specifications, diagrams, scenarios, mockups, and models for the development team using tools such as Visio, Jira, Confluence, MS Word, Excel, and SharePoint.

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Provide Tier 3 application support for internally developed software, including timely resolution of tickets and operational issues.

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Troubleshoot issues, assist in triage, assess risk, and serve as an escalation point for incident management.

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Manage administrative functions such as customizations of forms, fields, reports, dashboards, workflows, and role-based access management.

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Resolve complex engineering requests or issues through effective listening, action, information gathering, and escalation as needed.

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Keep users and stakeholders informed on progress and resolution of issues, maintaining alignment with service level agreements.

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Collaborate and coordinate with internal technical teams and external partners to address software needs and production issues.

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Establish and maintain strong working relationships with engineering, product, and business teams.

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Participate in on-call support for critical response to after-hours application impairments or major outages as needed.

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Product & Backlog Leadership: Facilitate discovery workshops; own backlog quality; drive acceptance criteria and testability with QA; support capacity planning across sprints/releases.

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Analysis & Design: Lead end‑to‑end SDLC analysis, process modeling, and data flows; produce decision options with trade‑offs; maintain traceability across epics/features/stories.

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Operations & Triage: Own production ticket management for in‑scope apps (prioritization, SLAs), participate in war‑room triage during outages, and coordinate Tier 3 resolution with engineers and vendors.

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Vendor & Partner Management: Open, monitor, and resolve vendor cases, ensuring timely updates, risk tracking, and post‑mortems aligned to change/incident practices.

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Governance & Workstreams: Operate within G1 Dedicated Workstreams (cadence, reporting), align backlog to stakeholder councils/prioritization forums, and communicate delivery health.

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Mentorship & Standards: Mentor junior BSAs, uplift analysis practices, and contribute templates/standards (ServiceNow/Miro/Visio) to improve consistency.

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Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations.

QUALIFICATIONS

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Bachelor’s Degree degrees in Information Technology, Computer Science, Software Engineering, or related field required. Agile certifications (CSPO, CSM, PMI-ACP) preferred. preferred

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7+ years experience in software engineering, technical business analysis, product development, and process improvement. Experience working in Agile/Scrum environments is strongly desired. preferred

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Advanced knowledge of software engineering concepts, Agile and Scrum frameworks, and SDLC practices.

Strong analytical, technical writing, communication, and presentation skills.

Experience documenting technical business processes and producing requirements, workflows, and models.

Ability to multitask, work under pressure, and meet deadlines in a fast-paced environment.

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Agile certifications (CSPO, CSM, PMI-ACP) preferred. preferred

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Solves Problems Proactively - Tackles complex issues independently

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Innovates and Applies Insights - Suggests improvements

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Delivers Results with Agility - Maintains quality during change 

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Collaborates Across Teams - Works effectively with peers 

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Influences and Persuades - Shares expertise to guide others 

ORGANIZATIONAL CONTACTS AND RELATIONSHIPS

INTERNAL:

Software Engineering, Product, and Business Staff

EXTERNAL:

Vendors, suppliers, external partners, and industry peers

WORKING CONDITIONS

Work time includes weekend and after-hours time, based on organizational needs. This position works in-office where working conditions, lighting, temperature, audio, and workspace are all sufficient.

PHYSICAL REQUIREMENTS

Work requires the ability to constantly operate a computer and the ability to read, type, and communicate. Work may require the ability to move work-related supplies weighing up to 10-15 pounds.

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

DECLARATION/ACKNOWLEDGEMENT

This job description outlines the essential functions and physical/mental requirements necessary to perform this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.