Sr Technical Product Owner

J  o  b    D  e  s  c  r  i  p  t  i  o  n

THE DETAILS

Job Code:

12025

Grade:

23S

Status:

Exempt

POSITION AND PURPOSE

The Senior Technical Product Owner is responsible for leading the strategic planning and execution of multiple major products, capabilities, services, or enhancements in accordance with the product roadmap. This role involves working with Program Managers, Business Leaders, and multiple cross-functional Scrum teams to deliver enterprise-wide software solutions and services. The Senior TPO manages the overall effort to deliver products, capabilities, services, and enhancements using the strategic vision and established key performance indicators. Additionally, the Senior TPO will drive innovation, strategic initiatives, and mentor Technical Product Owner I and Technical Product Owner II, fostering their professional growth and ensuring alignment with organizational goals.

WHO WE ARE

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE

You operate confidently in highly ambiguous and complex environments, making sound decisions that balance customer value, regulatory considerations, technical feasibility, and long-term sustainability. You are a trusted advisor to senior business and technology leaders and are known for your ability to align diverse stakeholders around a shared product vision.

You are a senior product leader with deep experience owning and delivering complex, enterprise-scale products and platforms. You think strategically across systems, products, and services, connecting business strategy, customer outcomes, and technical execution. You are a mentor and leader, actively developing other Product Owners and shaping how product management is practiced across the organization. You model strong ownership, accountability, and customer advocacy, and you set the standard for excellence in product leadership.

You bring strong technical fluency, enabling you to guide discussions on architecture, technical risk, and platform evolution without directing implementation. You focus on optimizing value at scale, improving product practices, and raising the overall maturity of product ownership across teams.

THE WORK

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Strategic Leadership: Lead the strategic planning and execution of major product initiatives. Drive innovation and strategic initiatives to enhance product offerings.

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Advanced Thought Leadership: Provide advanced thought leadership, anticipate and address complex business challenges. Conduct high-level vision/validate sessions with senior business stakeholders.

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Complex Business Needs: Translate complex business needs into technical requirements and strategic solutions. Partner with senior business stakeholders to recommend advanced technology solutions.

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Major Product Backlog Management: Oversee the prioritization and management of multiple major product backlogs. Ensure alignment with organizational goals and strategic vision.

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Mentorship and Development: Mentor and guide Technical Product Owner I and Technical Product Owner II. Foster professional growth and ensure alignment with organizational goals.

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Cross-Functional Collaboration: Lead cross-functional teams in driving user experience design and journey discussions. Track progress towards the release of major products.

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Performance Tracking and Improvement: Develop and utilize advanced personas to track performance and inform product design. Implement continuous improvement processes to enhance product development.

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Customer Advocacy and Solutions: Advocate for customer needs and identify innovative solutions. Establish success criteria and measurable results for customer satisfaction.

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Compliance and Regulatory Knowledge: Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws.

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Additional Responsibilities: Handle other duties as may be assigned, with a focus on strategic initiatives and leadership.

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Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations.

QUALIFICATIONS

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Bachelor’s Degree preferably in a Management Information Systems, Information Management, Information Technology/Computer Sciences field or related work experience required

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7+ years experience in product management, digital transformation, solution design, and business planning required

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7+ years experience in operations, engineering, agile methodologies, or solution development required

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Demonstrated experience in new product development preferred. Familiarity with global business practices affecting the supply chain. Experience with, or ability to understand, commercial implications of solutions proposed, potential areas of risk and methods to limit liability. Experienced in financial business case analysis to help support targeted return on investment. Demonstrated success in assessing, developing, and deploying new offerings or incremental enhancements preferred. Advanced knowledge of Agile principles and process. Strong verbal and written communication skills. Successful track record of developing products within deadlines. Excellent attention to detail. Sharp analytical and problem-solving skills. Creative and innovative thinker.

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None Required

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Solves Problems Proactively - Tackles complex issues independently

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Innovates and Applies Insights - Suggests improvements

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Delivers Results with Agility - Maintains quality during change 

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Collaborates Across Teams - Works effectively with peers 

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Influences and Persuades - Shares expertise to guide others 

ORGANIZATIONAL CONTACTS AND RELATIONSHIPS

INTERNAL:

All levels of staff and management.

EXTERNAL:

Members, vendors, suppliers, volunteers, external auditors, professional and community organizations.

WORKING CONDITIONS

Work time includes weekend and after-hours time, based on organizational needs. This position works in-office where working conditions, lighting, temperature, audio, and workspace are all sufficient.

PHYSICAL REQUIREMENTS

Work requires the ability to constantly operate a computer and the ability to read, type, and communicate. Work may require the ability to move work-related supplies weighing up to 10-15 pounds.

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

DECLARATION/ACKNOWLEDGEMENT

This job description outlines the essential functions and physical/mental requirements necessary to perform this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.