MSCC - Risk and Compliance Analyst

J  o  b    D  e  s  c  r  i  p  t  i  o  n

THE DETAILS

Job Code:

12099

Grade:

21S

Status:

Exempt

POSITION AND PURPOSE

The MSCC Risk and Compliance Analyst ensures that the Member Service Contact Center practices and procedures align with regulatory requirements, internal policies and industry best practices while fostering an ethical and compliant work environment. This role relies on heavy collaboration across the enterprise, specifically Risk, Audit, Compliance, HR, Finance, and Enterprise Project Management. The Risk and Compliance Analyst focuses on monitoring compliance programs, conducting audits, mitigating risks, and maintaining governance structures to protect the Credit Union and its employees.

WHO WE ARE

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE

You are a highly analytical compliance and risk professional who thrives in a regulated environment. You influence through expertise, build trusted partnerships, and proactively identify opportunities to strengthen controls and reduce risk.

THE WORK

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Compliance Oversight
Develop, implement, and maintain compliance programs specific to contact center operations.
Monitor regulatory changes (e.g., NCUA, CFPB, BSA/AML, TCPA) and assess their impact on contact center procedures.
Conduct regular audits and assessments to ensure adherence to internal policies and external regulations.

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Risk Management
Identify, assess, and mitigate operational risks within the contact center environment.
Collaborate with cross-functional teams to develop risk response strategies and corrective action plans.
Maintain and update risk reporting and incident logs.
Training & Communication
Design and deliver compliance and risk training for contact center staff and leadership.
Serve as a subject matter expert and liaison between compliance, legal, and contact center teams.
Promote a culture of compliance and ethical behavior across all levels of the contact center.

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Reporting & Documentation
Prepare and present risk and compliance reports to senior leadership and regulatory bodies as needed.
Maintain accurate documentation of compliance activities, findings, and resolutions.

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Process Improvement
Evaluate and enhance contact center processes to reduce risk exposure and improve compliance efficiency.
Leverage data and analytics to identify trends, gaps, and opportunities for improvement.
Partner with Quality team on aligning call evaluations with the compliance and risk program.

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Other duties as assigned.

QUALIFICATIONS

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Bachelor’s Degree Business, Finance, Risk Management, or related field required

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3+ years compliance, risk management, or audit roles, preferably within a credit union or financial institution. Experience in a contact center environment is highly desirable preferred

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Program and/or Project Management skills and knowledge.

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Strong Policy writing skills

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Excellent analytical and problem-solving skills.

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Strong communication and presentation skills.

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Ability to communicate (oral and written) and work well with others in a dynamic team environment.

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Ability to work effectively and collaboratively within the department, with business unit owners, and others outside of the credit union.

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Strong problem-solving and organizational skills with the ability to present information logically.

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Ability to positively communicate suggested solutions and alternate outcomes.

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Ability to multi-task effectively and meet deadlines

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Ability to work independently with minimal direction and exhibit initiative.

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Demonstrated ability to think critically and analyze and communicate complex information to all levels of management and staff.

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Proficiency in Microsoft Word, Excel, and PowerPoint as well as Adobe Acrobat Pro and SharePoint.

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CRCM, CCEP, or CAMS preferred

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Takes Initiative - Owns tasks and responsibilities 

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Delivers Results with Agility - Meets deadlines and adapts

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Collaborates Across Teams - Works well within the team Solves Problems Proactively

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Handles day-to-day challenges Builds Trust and Credibility - Demonstrates reliability 

ORGANIZATIONAL CONTACTS AND RELATIONSHIPS

INTERNAL:

Heavy collaboration across the enterprise including Risk, Audit, Compliance, HR, Finance, Enterprise Project Management, and all other levels of Credit Union staff.

EXTERNAL:

Vendors, auditors, regulators, consultants, and representatives of other financial institutions.

WORKING CONDITIONS

Work time includes weekend and after-hours time, based on organizational needs. This position works in-office where working conditions, lighting, temperature, audio, and workspace are all sufficient.

PHYSICAL REQUIREMENTS

Work requires the ability to constantly operate a computer and the ability to read, type, and communicate. Work may require the ability to move work-related supplies weighing up to 10-15 pounds.

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

DECLARATION/ACKNOWLEDGEMENT

This job description outlines the essential functions and physical/mental requirements necessary to perform this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.