Mgr - Business Unit Enablement

J  o  b    D  e  s  c  r  i  p  t  i  o  n

THE DETAILS

Job Code:

12140

Grade:

26S

Status:

Exempt

POSITION AND PURPOSE

The Manager of Business Unit Enablement provides strategic and operational leadership for technical learning and enablement initiatives that strengthen business unit performance. This role leads a team of supervisors and learning professionals, establishes priorities and performance expectations, and ensures the effective design, delivery, and continuous improvement of onboarding, everboarding, and role-based learning aligned with Golden 1's core functions, strategic priorities, and regulatory responsibilities.

WHO WE ARE

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE

You are a strategic learning and development leader who translates business priorities into practical capability-building solutions. You set clear direction, develop high-performing teams, use data and stakeholder insight to improve outcomes, and build trusted partnerships across functions. You balance long-term strategy with disciplined execution and create an inclusive environment where employees can grow and perform at their best.

THE WORK

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Set the strategic direction, priorities, and operating rhythm for business unit enablement, ensuring learning initiatives align with organizational goals and measurable performance outcomes.

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Lead, coach, and develop a team of supervisors and learning professionals; establish clear expectations, provide timely feedback, and build capability through development planning and meaningful growth opportunities.

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Oversee the design, implementation, and delivery of onboarding, everboarding, and role-based technical learning programs supporting the credit union's core functions.

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Establish success measures and use operational, learner, and business performance data to evaluate effectiveness, identify risks, and drive continuous improvement.

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Ensure the team meets quality, delivery, service, and performance goals; remove barriers, clarify priorities, and hold the team accountable for results.

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Partner with business unit leaders and subject matter experts to assess capability needs, prioritize solutions, and align learning investments with business strategy.

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Build strategic partnerships across functions to coordinate resources, strengthen adoption, and ensure learning solutions support enterprise priorities.

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Promote inclusion, collaboration, and knowledge sharing across teams, creating an environment where diverse perspectives inform decisions and improve outcomes.

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Manage the portfolio of enablement initiatives, balancing capacity, timelines, dependencies, budget considerations, and changing business priorities.

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Anticipate emerging business, workforce, technology, and industry needs; take initiative to recommend and implement scalable learning solutions.

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Model integrity, transparency, and sound judgment to build trust and credibility with employees, leaders, partners, and external stakeholders.

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Develop and maintain an understanding of pertinent regulatory requirements and risks inherent to the role; establish and maintain control activities that mitigate risk consistent with the Credit Union's risk appetite and ensure operational integrity and compliance with applicable regulations.

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Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations.

QUALIFICATIONS

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Bachelor’s Degree in Education, Training and Development, Human Resources, Business Administration, Organizational Development, or a related field required or

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Equivalent work experience

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7+ years of progressive experience in learning and development, business enablement, organizational development, or a related field, including responsibility for onboarding and role-based technical training required

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3+ years of people leadership experience with responsibility for team performance, coaching, development, and delivery outcomes required

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Demonstrated experience leading cross-functional initiatives and partnering with business leaders to translate strategy and performance needs into scalable learning solutions required

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Experience using data, quality measures, and business outcomes to evaluate program effectiveness and guide decisions required

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Financial services or credit union experience, including familiarity with core operational functions preferred

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Experience managing vendors, budgets, resources, or a portfolio of concurrent learning initiatives preferred

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Strategic leadership skills with the ability to establish direction, translate organizational priorities into team goals, and drive consistent execution.

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Demonstrated ability to lead, motivate, and develop a high-performing team through clear expectations, coaching, feedback, recognition, and accountability.

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Strong business acumen and the ability to connect learning strategy, performance needs, operational risk, and organizational outcomes.

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Expertise in adult learning, instructional design, technical training, onboarding, everboarding, facilitation, and learning operations.

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Ability to assess complex capability needs and design scalable, practical learning solutions for diverse employee populations.

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Strong analytical and decision-making skills, including the ability to define measures, interpret data, evaluate effectiveness, and prioritize improvement opportunities.

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Program and portfolio management skills, including planning, resource allocation, risk management, dependency management, and disciplined follow-through.

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Change leadership skills with the ability to build alignment, support adoption, and guide teams through evolving priorities and ways of working.

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Strong communication and executive presentation skills, with the ability to convey complex information clearly and influence decisions at multiple organizational levels.

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Advanced collaboration and stakeholder management skills, including the ability to build trust, resolve competing priorities, and establish strategic partnerships across functions.

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Ability to foster an inclusive, innovative, and psychologically safe team environment that encourages open communication, idea sharing, and continuous learning.

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Sound judgment, integrity, and credibility when handling sensitive information, employee matters, operational issues, and business decisions.

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Proactive problem-solving skills and the ability to anticipate needs, remove barriers, and take ownership of outcomes.

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Ability to manage multiple priorities and adapt plans while maintaining quality, compliance, and service commitments.

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Working knowledge of learning technologies, content development tools, virtual learning platforms, and reporting or analytics tools.

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Understanding of credit union or financial services operations, regulatory expectations, and associated learning requirements preferred.

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Contact Center or Branch experience in the financial industry preferred.

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Certified Professional in Talent Development (CPTD), Certified Professional in Training Management (CPTM), or another relevant certification preferred

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Ability to travel for business as needed required

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Drives for Results - Ensures team meets goals 

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Collaborates Across Teams - Promotes inclusion and teamwork 

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Builds Trust and Credibility - Earns confidence through integrity

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Develops Others Through Feedback - Supports employee growth 

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Takes Initiative - Owns outcomes

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Builds Strategic Partnerships - Connects across functions

ORGANIZATIONAL CONTACTS AND RELATIONSHIPS

INTERNAL:

All levels of staff, including senior leaders, business unit leaders, subject matter experts, and cross-functional partners.

EXTERNAL:

External vendors, consultants, professional associations, and peers in financial institutions.

WORKING CONDITIONS

Work time includes weekend and after-hours time, based on organizational needs. This position works in-office where working conditions, lighting, temperature, audio, and workspace are all sufficient.

PHYSICAL REQUIREMENTS

Work requires the ability to constantly operate a computer and the ability to read, type, and communicate. Work may require the ability to move work-related supplies weighing up to 10-15 pounds.

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

DECLARATION/ACKNOWLEDGEMENT

This job description outlines the essential functions and physical/mental requirements necessary to perform this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.